Enquiries vs Confirmed Bookings: A Gentle Reminder to Help Avoid Disappointment

As our little business continues to grow, we are constantly blown away by how many of you choose us for your special occasions. We’re truly grateful for the support, the recommendations, and the trust you place in us. With this popularity, however, comes a challenge that we want to address with kindness, clarity, and transparency.

Over the past few months, we’ve had a few situations where someone has made an initial enquiry about a date, and then understandably felt upset when they later found out that the date had been booked by someone else. We completely get how disappointing that can be, especially when you’ve had your heart set on a specific time.

We want to reassure you that we never want anyone to feel let down or overlooked, so we’d love to gently explain how our booking process works, and why it’s so important.

What an Enquiry Means (and Doesn’t Mean)

When you reach out to ask about a date or service, that enquiry is always welcome. We’re here to answer questions, check availability, and help you decide what works best for you.

But we also want to make it very clear and we say this with respect and honesty — that an enquiry does not hold or reserve a date.

A booking only becomes confirmed once the following have been sent and completed:

• Booking confirmation

• Reference number

• Terms & Conditions

• Insurance details

• PAT certificate details

If you haven’t received these documents from us, it means the date is not yet booked.

We understand that this might feel like a lot, but these steps protect both you and us. They make sure everything is official, clear, and secure.

Why We Can’t Hold Dates on Enquiries Alone

We truly wish we could hold dates for everyone who enquires — especially when we know how meaningful your events are. But the reality is that we are a small business, and because demand has grown so much, we must work fairly and efficiently.

Here’s why:

• Our availability fills up fast — sometimes within hours: If we held dates without confirmation, others ready to book would be turned away, and that wouldn’t be fair.

• We need a consistent, transparent system: The only way to stay organised and fair to everyone is to follow a strict first-come, first-served policy based on confirmed bookings — not enquiries.

• We want to avoid misunderstandings: Clear processes protect both sides, ensuring no one thinks a date is secured when it isn’t.

Please know that this isn’t about being strict, it’s about keeping things fair, manageable, and stress-free for you and for us.

How to Make Sure You Don’t Miss Out

If you’re eager to secure a specific date, especially during busy seasons, we encourage you to confirm your booking as soon as you’re ready. We’re more than happy to guide you through the steps and get everything finalised quickly.

We never want to rush anyone, but we also don’t want you to miss out on a date that’s important to you.

Thank You for Your Understanding... Truly

We know how exciting planning an event can be, and we’re genuinely touched every time someone chooses us to be part of their celebration. We hope this explanation helps bring clarity and avoids any heartache or confusion in the future.

Thank you for your patience, your kindness, and your continued support. We absolutely love what we do, and it’s all thanks to people like you.

If you ever have questions — big or small — we’re always here to help.