Privacy Policy and Terms of Service for Sounds International Disco

Effective Date: July 2025

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Privacy Policy

This Privacy Policy explains how Sounds International Disco, based in the United Kingdom, collects, uses, stores, and safeguards your personal information when you visit our website ([www.soundsinternationaldisco.com]) or use any of our entertainment services.

We are committed to protecting your privacy and adhering to the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

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1. Who We Are

Sounds International Disco is a UK-based entertainment company providing professional DJ, event production, and party planning services for private, corporate, and public events.

Our registered business address is:

Sounds International Disco
Brookland House,

Battlefield Enterprise Park,

Shrewsbury,

Shropshire

SY1 3EH
United Kingdom

Email: info@soundsinternationaldisco.com
Phone: 07733175258

Data Controller: Sean Goodman

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2. Information We Collect

We collect the following categories of personal and technical information to provide you with the best possible service:

a. Personal Information

• Full name

• Email address

• Phone number

• Billing or shipping address

• Event details (date, venue, theme, preferences)

• Payment details (securely processed via trusted third-party payment processors)

• Communication history (emails, chat transcripts, phone call records)

b. Technical Information

• IP address

• Browser type and version

• Device details (e.g. desktop, mobile, operating system)

• Usage data (pages visited, time on site, navigation behaviour)

• Cookies and tracking technology data

 

3. How We Use Your Information

Your information is used to:

• Deliver and manage our services

• Coordinate event logistics and schedules

• Process payments securely

• Provide booking confirmations, updates, and reminders

• Respond to your questions and resolve issues

• Enhance and personalise your website experience

• Meet legal and regulatory obligations

• Send you marketing communications (with your explicit consent)

• Conduct internal service reviews and quality checks

• Request feedback and conduct customer surveys

• Detect, prevent, and address technical issues or fraud

 

4. Legal Basis for Processing

We process personal data under the following lawful bases:

• Contractual Necessity: To fulfil the booking agreement and provide services.

• Consent: For optional communications such as newsletters or promotional emails.

• Legal Obligation: To comply with UK tax, accounting, and safety requirements.

• Legitimate Interests: For day-to-day operations, service improvements, fraud prevention, and customer support.

 

5. Sharing Your Information

We never sell your data. We may share it with trusted third parties only when necessary, including:

• Service Providers: Payment gateways, hosting companies, analytics tools, CRM platforms

• Legal and Regulatory Authorities: Where required by law or for public safety

• Professional Advisors: Accountants, insurers, solicitors for business purposes

• Business Transfers: If we undergo a merger, acquisition, or restructuring

All third parties are contractually required to handle your data securely and use it only for agreed purposes.

 

6. Data Storage and Retention

Your data is securely stored within the UK or in jurisdictions approved by the UK Government. We retain it only as long as necessary:

• Customer records: 6 years (legal and accounting purposes)

• Marketing preferences: Until you withdraw consent

• General enquiries & quotes: 12 months

• Contracts & agreements: Service duration plus 6 years

 

7. Cookies and Tracking

We use cookies and similar technologies to:

• Remember your site preferences

• Enable secure logins and booking functionality

• Analyse site traffic and improve performance

• Serve relevant advertisements (through Google Ads, Meta, etc.)

You can manage your cookie preferences through our website’s cookie consent tool or adjust your browser settings. For more detail, see our Cookie Policy.

 

8. Your Rights

Under the UK GDPR, you have the right to:

• Access the data we hold about you

• Request correction of inaccurate information

• Request deletion of your data ("right to be forgotten")

• Restrict or object to certain types of processing

• Request a copy of your data in a portable format

• Withdraw consent at any time

To exercise these rights, email [privacy@soundsinternationaldisco.com]. If you are dissatisfied with our response, you can escalate the issue to the Information Commissioner’s Office (ICO): www.ico.org.uk

 

9. Data Security

We implement robust technical and organisational safeguards:

• SSL encryption for secure data transmission

• Firewall-protected cloud infrastructure

• Role-based access controls and authentication

• Routine data backups and vulnerability testing

While we take all reasonable steps to protect your information, no online transmission is 100% secure, so you share data at your own risk.

 

10. Children’s Privacy

Our services are not designed for individuals under 13. If we discover that we have unintentionally collected data from a child without verified parental consent, we will delete it immediately.

 

11. Updates to This Policy

We may revise this Privacy Policy from time to time. Changes will be posted on this page with an updated Effective Date. We encourage you to review it regularly.

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Terms of Service

These Terms govern your use of our website and all services provided by Sounds International Disco.

1. Acceptance of Terms

By using our website, submitting an enquiry, or booking our services, you confirm that you have read, understood, and agree to these Terms. If you do not accept them, please discontinue use of our website and services.

2. Services

We offer professional DJ entertainment, sound and lighting production, and event support services across the UK. Service availability depends on date, location, and logistical considerations.

We reserve the right to decline service where legal, safety, or operational concerns arise.

3. Booking and Payment

• A deposit is required to secure your booking — the amount will be specified in your quote.

• The balance is due by the agreed date, typically 7 days prior to the event.

• Accepted payment methods: credit/debit card, bank transfer, or approved digital wallets.

• Late or missed payments may result in cancellation and forfeiture of your deposit.

4. Cancellations and Refunds

Cancellations must be submitted via email.

• Deposits: Non-refundable except in cases of fault on our part or exceptional circumstances (at our discretion).

• Refund Policy:

  • More than 30 days before event – up to 50% refund (excluding deposit)

  • 14–30 days before event – up to 25% refund (excluding deposit)

  • Less than 14 days – no refund available

• Rescheduling options may be offered subject to availability.

5. User Conduct

By using our services, you agree to:

• Provide accurate and current information

• Use our website and services only for lawful purposes

• Avoid uploading malicious content (viruses, spam, etc.)

• Treat staff with respect during events

• Not impersonate others or use another person’s account without permission

6. Intellectual Property

All content (logos, graphics, text, videos, and software) on our site belongs to Sounds International Disco or its licensors. You may not reproduce, modify, or republish any material without written permission.

7. Disclaimers and Liability

While we strive for exceptional service:

• Services are provided “as-is” and “as-available.”

• We are not liable for disruptions caused by events outside our control (e.g., weather, power failure, traffic delays).

• We are not responsible for indirect or consequential losses.

• Our total liability will not exceed the amount paid for the affected service.

8. Governing Law

These Terms are governed by the laws of England and Wales. Disputes will be handled exclusively by the courts of England.

9. Contact Us

If you have any questions about these Terms or our Privacy Policy, you can reach us at:

Sounds International Disco
Email: [privacy@soundsinternationaldisco.com]
Phone: [Insert Phone Number]
Address: [Insert Business Address]

Thank you for choosing Sounds International Disco — where exceptional music and unforgettable memories meet.